+61 (0) 438 031 384 info@elthamwebdesign.com.au

Privacy Information

Eltham Web Design

Last Updated: February 3, 2024

At Eltham Web Design, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Information page explains how we collect, use, disclose, and safeguard your data when you engage our web development and related services. By using our services, you agree to the practices described in this policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, email address, phone number, business name, billing address, and other contact details provided when you engage our services or communicate with us.
  • Project-Related Information: Content you provide for your website, such as text, images, logos, or other materials, which may include personal or sensitive data.
  • Technical Information: Information collected automatically when you visit our website (www.elthamwebdesign.com.au), such as your IP address, browser type, device information, and usage data (e.g., pages visited, time spent on the site).
  • Payment Information: Billing details, such as credit card information or bank details, processed through secure third-party payment providers. We do not store payment information directly.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you contact us, sign a project agreement, submit content for your website, or communicate via email, phone, or other channels.
  • Through Our Website: When you visit our website, we may use cookies, web beacons, or similar technologies to collect technical information. You can manage cookie preferences through your browser settings.
  • From Third Parties: We may receive information from third-party services (e.g., hosting providers, analytics tools) that you authorize us to integrate with your website.

3. How We Use Your Information

We use your information to:

  • Provide and manage our web development, design, and maintenance services as outlined in our project agreements or based on your instructions.
  • Communicate with you regarding project updates, invoices, or support inquiries.
  • Process payments through secure third-party payment providers.
  • Improve our website and services by analyzing usage data and feedback.
  • Comply with legal obligations or respond to legal requests, such as court orders.
  • Protect our rights, property, or safety, and that of our clients or others.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • With Service Providers: We may share information with trusted third-party providers (e.g., hosting companies, payment processors, analytics tools) who assist us in delivering our services. These providers are contractually obligated to protect your data.
  • With Your Consent: We may share content you provide (e.g., website content) with third parties if you explicitly authorize us to do so.
  • For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to similar privacy protections.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure storage of data on encrypted servers.
  • Use of secure communication channels (e.g., HTTPS) for data transmission.
  • Limiting access to your information to authorized personnel only.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, meet legal obligations, or resolve disputes. Project-related content (e.g., website files) may be retained for the duration of our service agreement or as needed to provide ongoing maintenance, unless you request deletion.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
  • Objection: Object to certain uses of your information, such as marketing communications.
  • Restriction: Request that we restrict processing of your information in certain cases.

To exercise these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

8. Third-Party Services

Our services may integrate third-party tools (e.g., hosting providers, analytics platforms, payment gateways) that have their own privacy policies. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before using their services.

9. Changes to This Privacy Policy

We may update this Privacy Information page from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. If we make significant changes, we will notify you via email or through our website.

10. Contact Information

If you have any questions or concerns about this Privacy Information page or our data practices, please contact us at:

Eltham Web Design
Email: info@elthamwebdesign.com.au
Phone: +61 (0)438 031 384
Address: Suite 312, Kuranda QLD 4881, Australia

By engaging Eltham Web Design, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Information page.